Table of Contents

Introduction to Competencies

Leadership Competency Model or The Pyramid of Leadership

Building the Leadership Competency Model part I

Building the Leadership Appraisal Model part II

Case Study - The Downfall of Quest

NOTE: The order in which the topics and cases are read and discussed should be based upon the skill level of the reader. Learners who are unfamiliar with competencies will want to do the reading in the listed order. While more advanced learners might what to jump straight into the case study and use the other competency readings as needed.