*************************  Appendix B - Form 4  *************************

		    by Donald Clark, copyright 1995
		http://www.nwlink.com/~donclark/hrd.html
			donclark@nwlink.com

NOTE: The first part is a blank form, while the last part
      is an example completed form.


------------------  Task Inventory - Training Form 1.4  ------------------

1. Department:			      2. Date: 

3. Analyst:		      4. Department Supervisor:

5. Job Title:         			 6. Job Code:

7. Task Number and Task:












---------------  Task Inventory - Example Training Form 1.4 ---------------

1. Department: Sales and Service	      2. Date: July 7, 1993

3. Analyst: Barry Linn		4. Department Supervisor: Jane McCallester

5. Job Title: Customer Service Clerk           	6. Job Code: 0742

7. Task Number and Task:  

0742-1  Types orders received by mail, telephone, or in person
at a minimum rate of 45 WPM into a computer database under
general supervision of the Sales Manager to fill customer orders.

0742-2  Receives and answers customer questions under close
supervision of the Service Manager in order to provide good
customer relations.

0742-3  Delivers pricing and delivery information received by
mail, telephone, or in person under general supervision of the
Service Manager to fulfill customer requests.

0742-4  Acts as liaison between customer and various departments
under close supervision of the Service Manager in order to
provide good customer satisfaction.

0742-5  Post and maintains records in a computer database
without supervision to provide the company with historical
records for statistical needs.

0742-6  Starts, operates, and shuts down a personal computer
without supervision to fulfill various company needs.

0742-7  Performs word processing under general supervision of
the Service Manager to provide adequate communications between
the Sales and Service department, customers, and other
departments.

0742-8  Performs general clerical duties, such as filing,
typing, and answering phones without supervision.

0742-9  Performs computer spreadsheet calculations under general
supervision of the Service Manager to for fill the Accounting
Department's need for up-to-date charge transactions.

0742-10  Prepares printed reports using a computer spreadsheet
or database without supervision to provide the company with
adequate information.