************************* Appendix B - Form 1 ************************* by Donald Clark, copyright 1995 http://www.nwlink.com/~donclark/hrd.html donclark@nwlink.com NOTE: The first part is a blank form, while the last part is an example completed form. --------------- System Overview - Training Form 1.1 --------------- 1. Department: __________________________________ 2. Date: ______________ 3. Analyst: _________________ 4. Department Supervisor: _________________ 5. Summary of Activities: ________________________________________________ __________________________________________________________________________ __________________________________________________________________________ 6. Inputs: A. People: _______________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Number of people: ___________________ B. Main material: ________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ C. Main technology involved: _____________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ D. Main time factors: ____________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 7. Process: ______________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 8. Output: _______________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 9. Problems: _____________________________________________________________ __________________________________________________________________ __________________________________________________________________ 10. Background of Proposed Learners: Average education level: _________________________________________ Average number of years doing this type of work: _________________ Average number of years working for this company : _______________ Required entry level background: _________________________________ __________________________________________________________________ __________________________________________________________________ Anticipated number of learners: __________________________________ Location(s): _____________________________________________________ __________________________________________________________________ Job performance requirements versus learners' present skill levels: __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Language or culture differences of learners: _____________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Motivations of learners: _________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Physical or mental characteristics of learners: __________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Specific interests or biases of learners: ________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ 11. Notes: _______________________________________________________________ __________________________________________________________________ __________________________________________________________________ ------------- System Overview - Example Training Form 1.1 ------------- 1. Department or System: Vehicle Maintenance 2. Date : May 9, 1993 3. Analyst: Dorthy Smith 4. Department Supervisor: Jim Hamlin 5. Summary of Activities: Performs basic maintenance on the company's vehicles. The maintenance program includes basic tune-ups, changing tires, washing and waxing, diagnostic, replacing parts, oil changes, and lubrication. Fleet incudes 76 cars. 6. Inputs: A. People: Number of people: 15 B. Main material: Car parts such as tires, brakes, mufflers, Batteries, spark plugs, etc. Oil and lubricants. C. Main technology involved: Vehicle diagnostic equipment such as multimeters and oscilloscopes. Tool sets. Air wrenches. D. Main time factors: Due to delivery schedules, the daily preventive maintenance checks on 30 delivery vans must be performed in less than 30 min. 7. Process: Vehicles have different preventive maintenance checks and services performed on them periodically (daily, monthly, quarterly). Broken vehicles are repaired when required. 8. Output: Well maintained and operational company vehicles. 9. Problems: New personnel have to be trained on the main engine diagnostic machine as most only know the basic capabilities while the full range of its capabilities are used in this shop. They also have to be trained on the newly acquired delivery van's brake system. 10. Background of proposed learners: Average education level: 14 Average number of years doing this type of work: 4 Average number of years working for this company : 5 Required entry level background: Certificate from trade school - automotive - 2 years or 3 years experience. Anticipated number of learners: Seven, plus future new hires. Location(s): All workers are located in the vehicle maintenance shop. Job performance requirements versus learners' present skill levels: Replace brakes (antilock) on delivery vans - new hires are not familiar with this system. Advanced capabilities of the diagnostic machines. Language or culture differences of learners: 9 of the employees are from a white middle class background (1 female). 5 are Mexican/American (no females) 1 is black (male). All racial groups seem to respect each other. Motivations of learners: Highly motivated - they seem to take pleasure in doing quality work. Newly hired personnel seem eager to learn in order to advance. Physical or mental characteristics of learners: All physical fit. Two seem to be somewhat overweight. No apparent mental handicaps from observations. Specific interests or biases of learners: Like to talk about cars, racing, women, and sports. Although they seem to respect the one female employee, when she is not around, they sometimes make vulgar jokes about females. This could lead to future problems as the company is presently recruiting more females in all company functions. 11. Notes: This shop relies on the local technical trade school for the majority of its workers.