******************** Appendix E - Learning Map ******************** Appendix Five for A System Approach To Training by Donald Clark copyright 1995 http://www.nwlink.com/~donclark/hrd.html donclark@nwlink.com ------------------------------ Learning Map ------------------------------ _________________________________ | TERMINAL LEARNING OBJECTIVE | | Sell an electronic device to a | | customer who knows little or | | nothing about its features. | |________________________________| | | | | | cluster 1 cluster 2 | cluster 3 cluster 4 ______________________________|_____________________________ | | | | | | | | _______|_______ _______|_______ _______|_______ _______|_______ | Demonstrate a | | Determine a | | Interact with | | Compute a | | television's | | customer's | | a customer | | customer's | | features | | knowledge of | | | | credit status | | | | a product | | | |and eligibility| |_______________| |_______________| |_______________| |_______________| | | | | | | | | | | | | _______|_______ _______|_______ _______|_______ _______|_______ | Demonstrate a | | Determine a | | Wrap up a | | Complete a | | VCR'S | | customer's | | sale | | credit | | features | | mood | | | | application | |_______________| |_______________| |_______________| |_______________| | | | | | | _______|_______ _______|_______ | Demonstrate a | | Determine a | | stereo's | | customer's | | features | | buying habits | | | | and traits | |_______________| |_______________|