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Business Process Management (BPM) - 2000
The actual birth of BPM as a term is hard to identify; but it can be traced to the first-generation of workflow solutions offered over a decade ago. While BPM has its historical origins in workflow, there are two key differences:
- Workflow's main focus is on document-based processes performed by people, while BPM main focus on both people and system processes.
- Workflow automates processes within an individual department, while BPM addresses processes that may span across several departments or even the entire enterprise.
BPM addresses how organizations can identify, model, develop, and manage processes between systems or involving human interaction. It automates and streamlines processes to same time, money, and put the greatest energy into activities that are the most strategic and vital. Its main focus is on people and technology, thus it is normally generated by IT. A complete BPM framework addresses four elements:
- Workflow Management: Ensure the right work gets to the right person at the right time.
- Content Management: Ensure the availability of business content to facilitate efficient processes is essential.
- Enterprise Application Integration: Integrate process with existing applications in the enterprise.
- Process Monitoring : Provide real-time, actionable metrics that can improve decision-making and enable action.
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